Terms of Service · Masharti ya Matumizi

Usafi ("Usafi", "we", "us") operates an online marketplace, available at usaficorp.com and in our mobile app, that connects customers in Tanzania with independent home-cleaning service providers ("cleaners"). Usafi is a marketplace and payment facilitator — it is not the employer of cleaners, and cleaners are independent providers, not our agents or employees.

You must be at least 18 years old and able to enter a binding contract. You agree to provide accurate information, including a reachable phone number, and to keep your login secure. You are responsible for all activity under your account. Cleaners must additionally complete identity verification (see §3).

Cleaners must submit their National Identification (NIDA) number and a clear photo of their NIDA card. We verify this (with AI assistance and/or manual admin review) before a cleaner may accept jobs. We may suspend or remove any cleaner whose identity cannot be verified or who breaches these Terms.

When you book, you describe the job, choose a cleaner yourself or let Usafi auto-match the best available verified cleaner near you, and set the price. A booking is an offer that becomes a contract between you and the cleaner once a cleaner accepts. If no cleaner accepts within the matching window, the booking lapses and any held payment is refunded.

Prices are shown before you confirm, calculated per unit (rooms, bathrooms, outdoor areas, verandas) from a base rate, and you may add to the final price. Usafi deducts a service commission from the amount paid to the cleaner; the commission rate is set by Usafi and may change with notice.

Where mobile-money payment is enabled, your payment is collected through a licensed payment aggregator and held in escrow by Usafi from the start of the job until it is confirmed. Funds are released to the cleaner (less commission) when you approve the completed work, or automatically if you neither confirm nor dispute within the inspection window (see §7). We do not store your mobile-money PIN.

After the cleaner marks the job finished, you have an inspection window to confirm or to report a problem. If you confirm, payment is released. If you report a problem, the job is disputed and funds are frozen while Usafi reviews the evidence (photos, chat and history) and decides to release, partially release, or refund. If you do nothing within the window, the job is treated as completed and the cleaner is paid. If no cleaner is ever matched, you are refunded in full.

After a completed job you may rate and review the cleaner. Reviews must be honest and lawful; we may remove content that is abusive, false, or violates these Terms.

Customers must provide safe, lawful access to the property and accurate directions, and remove or secure valuables and hazards. Cleaners must perform the work with reasonable skill and care, arrive on time, and behave professionally. Both parties agree to communicate respectfully through the app.

You agree not to use Usafi for anything illegal, fraudulent, discriminatory, abusive, or that bypasses the platform to avoid fees or verification. We may suspend or terminate accounts that do so.

Usafi facilitates connections and payments but does not supply the cleaning itself and is not liable for the acts or omissions of independent cleaners or customers, except as required by Tanzanian law. To the extent permitted by law, our total liability for any claim relating to a booking is limited to the value of that booking. Nothing in these Terms excludes liability that cannot lawfully be excluded.

You may stop using Usafi at any time and may delete your account in the app (Profile → Delete my account). We may suspend or terminate access for breach of these Terms or to comply with the law. Certain records are retained after deletion as described in our Privacy Policy.

We may update these Terms; material changes will be posted here with a new "last updated" date. Continued use after changes means you accept them.

These Terms are governed by the laws of the United Republic of Tanzania, and disputes are subject to the jurisdiction of the Tanzanian courts.

Usafi — [email protected].