Privacy Policy · Sera ya Faragha

Usafi is the data controller for personal data processed through usaficorp.com and the Usafi app. Contact: [email protected].

• Account: name, phone number, email, and (for cleaners) NIDA number and verification documents/photos.
• Bookings: service details, saved locations, scheduled times, notes, after-cleaning photos, chat messages, ratings and reviews.
• Payments: the mobile-money number used and transaction references (processed by a licensed aggregator — we never store your PIN).
• Technical: device/push tokens for notifications and basic, privacy- preserving usage analytics.

To create your account and perform the booking contract; to match you with a cleaner; to verify cleaner identity (NIDA); to process payments and escrow; to run disputes and support; to send service notifications; to prevent fraud and keep the platform safe; and to meet legal, tax and accounting obligations.

The cleaner you are matched with sees your name, approximate location and notes, and — once they accept — your phone number so they can reach you on the job. We share data with service providers that run the platform (hosting/database, the payment aggregator, and SMS/push delivery) under confidentiality obligations, and with authorities where the law requires. We do not sell your personal data.

Some providers (e.g. cloud hosting) may process data outside Tanzania. Where this happens we take reasonable steps to ensure an adequate level of protection, as required by the Personal Data Protection Act.

After-cleaning photos are deleted 3 days after a job completes (kept longer only while a dispute is open). Booking and payment records are retained as long as needed for the service and for legal, tax and accounting requirements. If you delete your account, your access is removed and your profile is deactivated, but records the law requires us to keep are retained.

We use only essential storage needed to keep you signed in and remember simple preferences (such as light/dark mode and language). If analytics are enabled, we use a privacy-preserving, cookieless tool wherever possible; if a cookie-based tool is used, we will seek your consent first.

Data is protected with access controls and row-level security. Verification documents and job photos are stored privately and are accessible only to the people involved in the job and to Usafi administrators. Data is encrypted in transit.

Under the Personal Data Protection Act, 2022 you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent, subject to legal retention. To exercise these rights, contact us. You also have the right to lodge a complaint with the Personal Data Protection Commission of Tanzania.

Usafi is not intended for anyone under 18, and we do not knowingly collect data from children.

We may update this policy; changes are posted here with a new "last updated" date.

Data requests and questions: [email protected]. Complaints may also be made to the Personal Data Protection Commission (Tume ya Ulinzi wa Taarifa Binafsi).